How we collect, use, and protect your information

This Privacy Policy explains how Allard & Emond (“we”, “us”, “our”) collects, uses, discloses, and protects the personal information of visitors to our website and customers of our heating, ventilation, and air conditioning (HVAC) services. We are committed to protecting your privacy in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect personal information that you provide directly to us — such as your name, address, telephone number, and email address — when you request an estimate, book a service appointment, contact us through our website forms, or communicate with our team. We may also automatically collect limited technical information, such as your IP address, browser type, and pages visited, through cookies and similar technologies.

How We Use Your Information

We use your personal information to respond to your inquiries, prepare estimates, schedule and provide HVAC services, process payments, send service reminders and updates, improve our website and services, and comply with our legal obligations. We do not sell your personal information.

Cookies and Tracking

Our website uses cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.

Sharing and Disclosure

We may share your personal information with trusted service providers who perform functions on our behalf — such as scheduling, payment processing, or technical support — and only to the extent necessary to provide our services. We may also disclose information when required by law or to protect our rights. Any third parties who handle your information are required to safeguard it.

Data Retention and Security

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. We use reasonable physical, technical, and administrative safeguards to protect your information against unauthorized access, loss, or misuse.

Your Rights

Under Law 25 and PIPEDA, you have the right to access the personal information we hold about you, request corrections, and withdraw your consent to certain uses, subject to legal and contractual limits. To exercise these rights, please contact our privacy officer using the details below.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer at info@allardemond.com or by phone at +1 (514) 332-6666. We will respond to your request within the timelines required by applicable law.

Last updated: June 2026.